202 Risk Management: How Proactive Communication can Improve Quality and Reduce Risk

202/AL

Risk Management: How Proactive Communication can Improve Quality and Reduce Risk | Angela Hilleshiem, RN, Vice President, Quality and Risk Management , Emeritus Sr. Living, Mountain Division

At one time or another, we will all work with a resident who may not make choices that are in their best interest when it comes to their care. This can become frustrating for everyone involved.  Ms. Hilleshiem will discuss how partnering with your residents during the decision-making process will improve healthcare and survey outcomes.